Terms and conditions
Effective Date: 1 October 2025
Last Updated: 2 October 2025
Please carefully review these Terms before using TidyReturns.
By using TidyReturns, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use the service.
Interpretation and Definitions
Interpretation
Capitalized words carry meanings defined below, whether singular or plural.
Definitions
- Account: A unique account created for you to access TidyReturns.
- Company ("we," "us," or "our"): TidyReturns.
- Content: Data, documents, or materials uploaded or submitted by users.
- Device: Any tool (computer, phone, tablet) used to access TidyReturns.
- Service: The TidyReturns platform, accessible at https://tidyreturns.com.
- Subscription: Paid access to enhanced features of TidyReturns.
- You: Individual or entity accessing TidyReturns.
Acknowledgment
By using TidyReturns, you agree to these Terms and confirm you're a legal adult (at least 18 years old or the age of majority in your jurisdiction). TidyReturns is not intended for minors, and minors are prohibited from using the Service.
Please also review our Privacy Policy to understand how we handle data.
Use of Service
You agree to:
- Use TidyReturns solely for storing, organizing, and managing your business documents.
- Provide accurate and up-to-date account information.
- Comply with all applicable laws.
Prohibited Uses
You may not:
- Attempt to exploit or interfere with the security of TidyReturns.
- Reverse-engineer or copy any part of the Service.
- Use automated tools (bots, scrapers) to extract information.
- Upload unlawful or harmful content.
Prohibited Information
You must not submit or upload content that:
- Is defamatory, obscene, racist, or hate speech.
- Violates intellectual property rights.
- Contains malware, viruses, or malicious code.
- Harasses others or causes legal liability.
- Is unlawful in your jurisdiction.
- Contains illegal documents or materials of any kind.
- Contains pornographic content, adult materials, or sexually explicit content.
- Includes any form of illegal, fraudulent, or unauthorized documents.
Document Uploads and Email Forwarding
- You may upload documents in bulk via the platform.
- Each business account includes a unique, secure TidyReturns email address for forwarding documents.
- If you believe your unique email address has been compromised, you may generate a new one from within your account.
- It is your sole responsibility to safeguard access to your forwarding address. You must take reasonable precautions to prevent unauthorized parties from accessing or using your unique inbox email address.
- Inbox Usage and Quota Protection: If malicious actors or third parties send unsolicited emails to your unique inbox address, this may consume your document processing quota. TidyReturns is not responsible for quota usage resulting from such unauthorized submissions and cannot provide quota refunds or reversals for negligence on your part in protecting your inbox address.
- In the event of spam or unauthorized usage, you should immediately regenerate your unique inbox email address through your account settings to prevent further unauthorized submissions.
AI Processing and Data Handling
- TidyReturns uses AI and OCR technology to extract and categorize data from your documents.
- Extracted data may include vendor details, dates, amounts, and tax information.
- Your documents are never used to train our AI models.
- All processing is done securely, and results remain private to your account.
- For details on how your data is handled, please see our Privacy Policy.
Subscriptions
Subscription Options and Cancellation
Subscriptions provide access to premium features. You can cancel anytime, but charges remain effective through the current billing cycle.
Automatic Renewal
Subscriptions automatically renew unless cancelled before the renewal date.
Subscription Limitations
Only one subscription plan per account is permitted.
Managing Subscriptions
Subscriptions are managed securely via our Billing Portal, powered by LemonSqueezy. We reserve the right to change payment processors at our discretion in the future.
Pricing Model Changes
We may change pricing with prior notice, effective at your next billing cycle.
Affiliate Program
Program Operation
TidyReturns operates an affiliate program that is powered by LemonSqueezy, our payment processing partner. The affiliate program allows eligible participants to earn referral commissions for successfully referring new customers to our Service.
Commission Structure
Referral commissions are determined and displayed within the LemonSqueezy affiliate portal. Commission rates and structures are subject to change at our sole discretion without prior notice. Current commission information is available to approved affiliates through their LemonSqueezy dashboard.
Program Changes
We reserve the right to modify, suspend, or discontinue the affiliate program at any time at our sole discretion. This includes, but is not limited to, changes in commission rates, payment terms, eligibility requirements, and the underlying platform provider.
Third-Party Platform
The affiliate program is administered through LemonSqueezy's platform. By participating in the affiliate program, you acknowledge that you will be subject to LemonSqueezy's terms of service and policies in addition to these Terms. We may change the affiliate platform provider at our discretion in the future.
Use of Customer Logos
By signing up for and using our Service, you grant TidyReturns permission to display your company’s logo on our website and marketing materials to indicate that you are a customer. If you do not wish for your logo to be used, please notify us in writing.
Indemnification
You agree to indemnify and hold harmless TidyReturns from claims arising from:
- Your use of the Service.
- Breach of these Terms.
- Violations of third-party rights.
- Unauthorized use of your account.
- Illegal activities connected with your use of the Service.
Warranty Disclaimer
TidyReturns is provided “AS IS” and “AS AVAILABLE”, without warranties of accuracy, reliability, or completeness.
Limitation of Liability
TidyReturns is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service.
Governing Law
These Terms are governed by the laws of Victoria, Australia.
Changes to Services
We may modify, suspend, or discontinue any part of the Service at any time without prior notice.
Changes to These Terms
We may update these Terms at any time. Continued use of the Service after updates constitutes acceptance.
Termination
Account Termination by TidyReturns
We reserve the right to immediately terminate your account and delete all associated data and files at our sole discretion, including but not limited to cases where:
- You violate any of these Terms of Service.
- You upload prohibited content as defined in the "Prohibited Information" section.
- You engage in illegal activities through the Service.
- You provide false information during registration or use.
- Your account is used in a manner that threatens the security or integrity of our Service.
Data Deletion
Upon termination for Terms violations, we reserve the right to permanently delete your account and all associated data, documents, and files without prior notice or the ability to recover such data. This deletion is irreversible.
No Refunds for Violations
No refunds will be provided for subscription fees if your account is terminated due to violations of these Terms.
Contact Us
For questions or concerns, contact us:
- Email: support@tidyreturns.com
- Website: https://tidyreturns.com/contact